Refund policy

If you change your mind

• Within 7 days of paying: a full refund, less the card processing fee.
• Day 8 to day 14: a 50% refund, less the card processing fee.
• After 14 days: no refund for a change of mind.

The card processing fee is what our payment provider charges us for your payment and doesn't give back when we refund: usually 2.9% + 30¢ of the price for US cards, a little more for cards from other countries. On a $100 course that's about $3.20.

Change-of-mind refunds are limited to 3 per course, and 3 in any 12 months, for each student and each card. Buying a course after that is fine, but that purchase can't be refunded for a change of mind (the cart tells you before you pay).

A refund ends your access to the course it was for. Your progress is kept, so if you buy the course again later you'll pick up where you left off. If an order had several courses, the refund covers the whole order unless we agree otherwise.

If something is wrong with a course

If a course doesn't work, is materially different from how we described it, or isn't of acceptable quality, tell us. We'll fix it or refund you in full, whatever the time since you bought it; no fee is taken off and the limits above don't apply. Nothing in this policy limits rights you have under the consumer law where you live (for example the Australian Consumer Law, or EU and UK consumer law), which can't be excluded.

The 14-day cancellation right (EU, UK and some other countries)

Some countries give buyers 14 days to cancel online purchases. For digital content, that right ends once access starts, if you asked for access to start right away and acknowledged that you'd lose the right. You do both when you tick the box at checkout, and we confirm it in your receipt email. The change-of-mind refunds above still apply.

How to ask

Email admin@example.com (or reply to your receipt) with your order number. The days are counted from when your payment went through, and we go by when your email arrives.

Refunds go back to the card or account you paid with. Your bank may take 5–10 business days to show it. If you dispute a charge with your bank instead of contacting us, we may end access to the course while the dispute is open.